Shipping & Delivery

International Orders

Currently, EquipMaxx does not accept orders shipped to international or APO addresses. If you are interested in purchasing one of our systems, you will need to make arrangements with a port forwarder. Please contact us at service@equipmaxx.com for more information.

Canadian Customers

We ship most of our products (excluding our gutter vacuums and kits) across the Canadian border using GlobalPost. An additional shipping fee is applied in the shopping cart to cover customs and duties fees.

We now offer shipping of gutter vacuum systems to Canada with the following options:

A. Delivery to a US mail delivery stop / port forwarder:

No additional shipping charges. Here's our recommended port forwarder that can deliver to most provinces.

  • Kinek: Sign up with this service and select the port location closest to you for delivery.

B. Customer as Importer of Record:

The order will ship directly to your location, and you will be responsible for paying customs charges and sales tax. Please contact us for a customized quote.

Hawaii and Alaska

Shipping costs apply, with additional surcharges for orders shipped to Hawaii and Alaska. The exact surcharge will be presented during checkout. We are unable to ship gutter vacuums and gutter vacuum kits, you will need to make arrangements with a port forwarder that handles oversized, palletized goods.

Delivery Destinations

Currently, EquipMaxx does not ship to international or APO addresses.

Shipping

EquipMaxx ships via FedEx, UPS or USPS. We strive to ship items within two business days and provide tracking information via email. Due to high shipping costs and specific handling requirements, gutter cleaning equipment may have additional restrictions and conditions for shipping.

Sales Tax

Sales tax is charged for items shipping to California, Washington, and Kentucky.

Payments

Payments can be made using U.S.-issued credit cards or through PayPal. We accept Visa and MasterCard. Please use our secure online order form to enter your credit card information.

Financing Options

We also offer financing options through Klarna, Afterpay, and ShopPay. With our "Buy Now, Pay Later" program, you can make your purchase more manageable by spreading the cost over time.

For any questions or special shipping arrangements, please contact us at service@equipmaxx.com.

Frequently Asked Questions

Do you offer expedited shipping options?

Unfortunately, we do not offer expedited shipping. The costs associated with expedited deliveries are significantly higher, and there is also the risk of frustration if the shipment doesn't arrive on time.

Do you ship on weekends or holidays?

We typically do not ship orders on weekends or holidays. Our shipping operations follow standard business days, Monday through Friday, excluding recognized holidays.

What should I do if my package is delayed?

If your package is delayed, we apologize for any inconvenience this may have caused. In such cases, we recommend the following steps:

  1. Check Tracking: Firstly, check the tracking information provided with your order to see if there are any updates or notifications regarding the delay.
  2. Contact Carrier: If the tracking information doesn't provide clarity, we advise reaching out to the shipping carrier directly. They may have additional information about the status of your package and can provide assistance.
  3. Contact Us: If you're still unable to resolve the issue, please don't hesitate to contact our customer service team. We'll do our utmost to investigate the delay and provide you with the necessary support and updates.

Rest assured, we understand the importance of timely delivery and will work diligently to ensure your package reaches you as soon as possible. Thank you for your patience and understanding.

What happens if my package is lost during transit?

If your package is lost during transit, we understand the frustration this may cause, and we apologize for any inconvenience. In the rare event that a package goes missing, we have processes in place to address the situation:

  1. Contact Us: Please reach out to our customer service team as soon as you suspect your package may be lost. We'll initiate an investigation with the shipping carrier to track down the whereabouts of your package.
  2. Investigation: We'll work closely with the shipping carrier to conduct a thorough investigation into the loss of your package. This may involve tracing the package's last known location, reviewing shipping records, and contacting relevant parties involved in the shipping process.

Resolution: Depending on the outcome of the investigation, we will take appropriate steps to resolve the issue. This may include issuing a replacement order, providing a refund, or offering alternative solutions based on your preferences and our policies.

When can I expect my order to ship?

Orders typically ship the same day if placed before 11 am Pacific time. Orders placed after this time usually ship the next business day.

Are there any sales taxes applied to my purchase?

Sales tax is charged for items shipping to California, Washington, and Kentucky.