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Frequently Asked Questions
Sales tax is charged for items shipping to California, Washington, and Kentucky.
I'm sorry, but we currently do not offer extended warranty options for our products.
Orders typically ship the same day if placed before 11 am Pacific time. Orders placed after this time usually ship the next business day.
If your package is delayed, we apologize for any inconvenience this may have caused. In such cases, we recommend the following steps:
- Check Tracking: Firstly, check the tracking information provided with your order to see if there are any updates or notifications regarding the delay.
- Contact Carrier: If the tracking information doesn't provide clarity, we advise reaching out to the shipping carrier directly. They may have additional information about the status of your package and can provide assistance.
- Contact Us: If you're still unable to resolve the issue, please don't hesitate to contact our customer service team. We'll do our utmost to investigate the delay and provide you with the necessary support and updates.
Rest assured, we understand the importance of timely delivery and will work diligently to ensure your package reaches you as soon as possible. Thank you for your patience and understanding.